Here are some of the questions most frequently asked by our customers.

Commercial

• Q.   Can you do anything with the price?
• A.   Price is always negotiable. However, we don’t always expect to be the cheapest, but we do expect to offer the best value for money.
• 
  Q.   How quickly can you get an estimate to me?
• A.   As fast as you like - your dedicated customer services contact will work to your timescales.
• 
  Q.   Are you able to pick up/drop off the files/proofs?
• A.   No problem. We offer this service in-house and through a third party.
• 
  Q.   Can you produce a dummy?
• A.   Yes, we have excellent relationships with our suppliers.
• 
  Q.   Could I press pass this job?
• A.   Absolutely. In fact, we actively encourage you to visit our factory to see our capabilities first-hand.
• 
  Q.   Can you manage the project from disc to distribution?
• A.   Yes. All you have to do is ask.

Quality

• Q.   Are you ISO accredited?
• A.   We are ISO 9001:2000, ISO 14001:2004, FSC and PEFC certified.

Technical

• Q.   If I give you a disc at 5pm today can I get proofs first thing in the morning?
• A.   Yes. Our pre-press department works 24/7. Proofs can be output overnight and available first thing in the morning.
• 
  Q.   Can you cope with the timescale?
• A.   Yes, we have 3 B1 format printing presses, which run 24/7. We also have comprehensive finishing capabilities in-house.
• 
  Q.   I know I’ve delivered the files late, but can you still meet the original deadline?
• A.   Yes, in the vast majority of cases we can.
• 
  Q.   Are these proofs good for colour?
• A.   Absolutely. Our contract proofs are calibrated to our presses.
• 
  Q.   What is your maximum sheet size?
• A.   Our maximum sheet size on all presses is B1, which is 720 x 1020mm.
• 
  Q.   What is your print capacity?
• A.   We can produce upwards of 46 million A4 printed sheets every week, courtesy of our 12, 6 and 5 colour B1 printing presses.
• 
  Q.   What kind of files can you take?
• A.   We can work with every standard publishing format, including print-ready PDFs
• 
  Q.   What is the minimum and maximum thickness of material you can print on?
• A.   From 80 gsm up to 1 mm thick card.
• 
  Q.   What type of inks do you use?
• A.   We use vegetable oil inks that come from a renewable resource.
• 
  Q.   Why do you seal matt coated papers ?
• A.   We tend to seal or coat all matt coated papers to avoid marking and ink rub off - it also helps the sheet through folding and finishing operations.
• 
  Q.   Can I laminate my job?
• A.   All the inks we use are lamination and UV proof.

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